Refund & Satisfaction Policy

Last Updated: 21 August 2026

Our Commitment

Every resource, program, and service offered by Vishaka MK is created with genuine care and attention. Our goal is to provide meaningful educational and personal development support for your relationship and emotional wellness journey.

We want you to have a clear and positive experience with our products and services. If you experience a genuine issue with a purchase, please contact us at coachvishakamk@gmail.com, and we will review your concern fairly and promptly.

Please note that satisfaction with coaching or educational material does not constitute a guarantee of any specific emotional, personal, or relationship outcome.

Refund Eligibility

Unless a different refund condition is clearly stated on the relevant product, program, or checkout page, eligible refund requests must be submitted within 7 days from the date of purchase.

To submit a refund request, you must:

• Contact us within the applicable refund period
• Provide your full name and the email address used for the purchase
• Provide your order or transaction reference number, where available
• Identify the product, program, or service purchased
• Briefly explain the reason for your refund request

Submitting a request does not automatically guarantee approval. Each eligible request will be reviewed according to this policy and applicable law.

Digital Products

Digital products may include ebooks, workbooks, guides, recordings, card decks, templates, exercises, downloadable resources, training materials, and other electronically delivered content.

Because digital products may become immediately accessible after purchase, refunds will generally not be provided solely because of a change of mind after the content has been downloaded, accessed, or substantially consumed.

However, we may consider a refund or another appropriate resolution where:

• A genuine technical issue prevents you from accessing the purchased product
• You were charged incorrectly or more than once for the same transaction
• The digital product provided materially differs from its description at the time of purchase
• Another circumstance reasonably warrants review

Where an access problem can reasonably be resolved by providing a replacement link, restoring access, or correcting a technical issue, we may first attempt to resolve the problem before issuing a refund.

Coaching Sessions

Payments for private coaching sessions reserve time specifically for the participant. Once a coaching session has been completed, the applicable session fee is generally non-refundable.

If you need to reschedule a session, please contact us as early as possible. Rescheduling will be subject to availability and any booking or cancellation conditions communicated at the time of booking. Failure to attend a scheduled session without reasonable prior notice may result in the session being treated as completed, subject to the specific booking conditions communicated to you.

Programs, Workshops & Masterclasses

For coaching programs, workshops, masterclasses, webinars, courses, or other structured learning experiences, refund eligibility may depend on the specific terms displayed or communicated at the time of purchase.

Refunds may generally not be available where:

• A substantial portion of the program has already been accessed
• Multiple live sessions have already been attended
• Downloadable or premium program materials have been substantially accessed
• The applicable refund period has expired
• The participant simply changes their mind after substantially using or participating in the program

If a particular program has different refund, cancellation, or satisfaction terms, those specific terms will apply to that purchase.

Refund Request Process

To request a refund, email coachvishakamk@gmail.com with the subject line: Refund Request

Please include:

• Your full name
• Email address used for the purchase
• Order or transaction reference number, if available
• Name of the product, program, or service purchased
• Date of purchase
• Brief explanation of the reason for your request

We aim to review and respond to refund requests within 3–5 business days. We may request additional information reasonably necessary to verify your purchase or understand the issue before making a decision.

Non-Refundable Circumstances

Subject to applicable law and any specific terms provided at the time of purchase, refunds will generally not be provided for:

• Completed private coaching sessions
• Digital products that have been substantially accessed or downloaded where there is no defect or material discrepancy
• Programs that have been substantially completed or consumed
• Requests submitted after the applicable refund period
• Failure to attend a scheduled session, workshop, webinar, or program without appropriate notice
• A change of mind after substantially accessing or using the purchased content
• Failure to achieve a particular personal, emotional, relationship, professional, or other outcome

Any applicable mandatory consumer rights remain unaffected.

No Results Guarantee

Vishaka MK provides coaching, educational resources, and personal development programs designed to support learning, reflection, emotional awareness, communication, and personal growth. However, individual results vary significantly. We do not guarantee specific improvements in relationships, emotional wellness, confidence, communication, personal circumstances, or any other outcome. A lack of a particular expected result does not by itself make a purchase eligible for a refund.

Approved Refunds

If a refund request is approved, the refund will generally be initiated within 5–10 business days using the original payment method, where technically possible. After the refund has been initiated, the time required for the amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution. Any payment-processing timelines outside our control may result in additional time before the refunded amount appears in your account.

Cancellation by Vishaka MK

If Vishaka MK cancels a paid coaching session, workshop, program, or other service and a reasonable alternative, rescheduled date, replacement service, or equivalent access cannot be provided, affected customers may be offered an appropriate refund for the cancelled service.

Changes to This Policy

This Refund & Satisfaction Policy may be updated periodically to reflect changes to our products, services, business practices, or applicable requirements. Any changes will be reflected by updating the Last Updated date on this page. Changes will not override mandatory rights available to customers under applicable law.

Contact

For questions, concerns, or refund requests relating to this policy, please contact:

Vishaka MK
Email: coachvishakamk@gmail.com
Website: vishakamk.in
202, Building W, Devashri Greens
Socorro, Bardez, Alto-Porvorim
North Goa, Goa – 403521
India
Jurisdiction: India

This Refund & Satisfaction Policy should be read together with the Terms and Conditions and Privacy Policy available on vishakamk.in. Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be excluded under applicable law.